Our customer reviews, with thanks to every one that has taken the time to let us know how they like our food, our services and especially their local Trophy Nutritional Adviser.
April - June 2017 Reviews, Testimonials, Customer Service Award Votes and 5 star Facebook Reviews:
I am emailing with regards to the incredible work of Matthew from Trophy Pet Foods. I have been purchasing dog food from Matthew for a number of years now and he is Mowgli and Indie's favourite person in the world! (My two dogs!) I have 2 very different dogs - Mowgli a springer/collie cross who is very overweight and eats everything and Indie a Tibetan Terrier who doesn't eat much and doesn't show much interest in his food at all (usually losing out to Mowgli who eats his too if he can get to it!)
When I started buying Trophy Food, Matthew was invaluable with advice on the type of food to feed them and amounts, working with me to ensure the dogs were getting the right amount and taking the time to make sure it suited the dogs as well. I haven't looked back since and the dogs love the food, love when Matthew arrives at the door and I don't every have to worry about running out of dog food as he always checks with me to see if I need a new bag or not.
Matthew is also a great supporter of our community and Trophy year on year attend the Denbury May Fayre and help run the Fun Dog Show, giving advice and help with regards to feeding dogs of course along the way! I do think you have a very important member of the Trophy family in Matthew and long may it continue! Highly recommended!
Tina B gets my vote for the 'Trophy Customer Service Awards'. My dog, Ellie, is 13 years old and Tina's advice about which food to give her has helped to keep her in great condition. Thank you Tina and Trophy.
I would like to nominate Pauline and her delivery man Fred for the Trophy customer service award for their continued dedication to provide advice and delivery of all their excellent products. Obliging at all times of the day with delivery large or small. Thank you. Cherry and Darcy.
Friendly, knowledgeable, interested in your pet. Great introduction to the product and what benefits it offered and nutritional value. Offered free samples. Since ordering from Matt. He is always delivers promptly. Even reminds me by text when he is in the area. Leaves the bag if I am not at home and rings for payment, so fits around hectic lifestyle. Always had a friendly attitude. Most importantly gives my dog Bongo a treat when he sees him! I know he's great cos Bongo likes him.
Great service, great food thank you. Lyn.
We have had Steve the border terrier for 18 months, we got him to train as a therapy dog for my son. They guy training him recommended Trophy foods when Steve was 12 weeks old and since then we have had amazing customer service from Matt. From an early age Steve suffered with his tummy and Matt worked hard with us to resolve it. 6 months ago Steve had a nasty cramping attack scaring the whole family. The vet ruled out epilepsy but did say Borders do suffer with tum problems. Matt was on the end of the phone whenever I needed him, changing food, picking up food, dropping it off and always checking in with us. He finally found the winning formula of Trophy potato and salmon kibble with dietry herbs. We haven't had loose, blood or mucous poos for over a month.....longest ever! We were at the end of our tether but with Matts professional input and amazing knowledge we felt supported and nothing was too much trouble for him. I'm happy to report that Steves tum seems to has resolved and we are no longer carry water, toilet roll and tonnes of bags on our walks! The vet seems happy too. Rachel.
Jan - March 2017 Reviews, Testimonials, Customer Service Award Votes and 5 star Facebook Reviews:
My vote is for Matthew C. It's always a pleasure to see him and he always goes that extra mile. A couple of times I have miscalculated ordering and said I would meet him somewhere convenient to pick up some food but he always insists on dropping it off. I've been using Trophy for some time now and not likely to change. My girl with colitis hasn't had a bad bout since she has been on it. My new boy quickly went on to it and 'picking up' is much more pleasant... if there is anything pleasant about picking up. They are all in superb condition and my vet made a point of commenting in this when one was in for a check up and boosters. All have lovely coats and good skin and maintain a healthy weight. The amazing bit is it doesn't cost you an arm and a leg and is delivered to your door. Angela
I found Trophy via Facebook and wanted to try a dog food for my puppy with good quality ingredients but also reasonably priced and Trophy ticked those boxes. I could purchase a starter pack which was delivered right to my door, with great advice. Sharon has been nothing but helpful and reliable ever since.
Good morning, I would first like to start by saying just how good Kay and her husband are, they look after me so well, always here when they say they are going to be. Excellent service and very knowledgeable and helpful with my dogs dietary needs. As for the product it works really well with my dogs especially Polly as she has tried various foods over the year and Trophy foods is the only one that doesn't make her skin become irritable and rashy. Many thanks Sally.
This is Bailey. Bailey's owner says: 'Bailey was adopted from the Chinese crested rescue. He had been handed in, he was one big mess, he had to be shaved as the mange was very bad, but they didn't know how badly until his coat was being shaved. He had a mass of fleas, he also had ring worm, and patches of his hair were falling out, as his back was infected. When the vet checked him over they found a mass of worms in his tummy, which took over five weeks to get rid of. He had to have a medicated bath every day. He then came to me after six weeks, I knew when I first saw him that I wanted to give him what he had never had love, love and more love, he is adorable, loving, healthy, and the finest dog ever, having Trophy dog food has given him the best food ever, and by the way his coat has come on, it has to be the food. He has also changed in other ways, his hard tummy is now soft, I can't thank Trophy enough, thank you so very much.'
Bailey is on Trophy Premium Duck and Vegetables, delivered by John from Trophy Stafford.
Before and after pictures, Bailey with his friends, now.
Matthew has been brightening our lives for a few years now. He has now helped us slim our “Fat Cat” to a decent weigh before her next check up and the threat of Fat Cat Clinic! David.
I would like to say that Matthew has been a great help to me with valuable advice on my dog's diet and I am pleased to say that she in top class condition. I started her off on all the wrong things and Matt put me on the right track. The service he provides is quick, convenient and efficient and he is a really lovely and approachable person. Heather.
We have two cockapoos. One of them unfortunately suffers with nervous anxiety so is very nervy around people and other dogs. We are currently seeing a dog behaviourist who recommended Matthew and Trophy pet foods. Despite being some miles outside Matthews normal sales area he was keen to meet us at a convenient time and talk about Trophy products that would assist Willow with her nervous anxiety and also general diet. To say we were impressed with Matthew's knowledge about dog food is a massive understatement. We have used Hills science plan for the last 8 years thinking that was one of the best products available. We realise that Matthew is a sales person but his 'patter' regarding Trophy products seemed really convincing and he was not at all pushy leaving us with samples of products that would be most suitable. We really appreciated that Matthew understood Willow was nervous but thanks to Matthew's understanding and approach Willow was able to sit quietly in the same room as us whilst he talked to us and offered some samples to Luna and Willow. This never occurs with strangers and Willow normally hides in another room. It was much appreciated. We placed a big order a couple days later as both our dogs enjoyed the 3 flavours he left with us and was impressed that Matthew delivered it the next day. Willow and Luna really enjoy their new food which I think we will stick with for life now. Matthew's follow up has been great and he has checked in with us to see how we are getting on. He also provided lots of advice to manage the changeover between Hills to Trophy. Matthew is a credit to your company. Pete
My name is Jill Bartlett. My dog is Ben who was a rescue from Animals in Distress. I have my delivery from Matthew C. I was feeding Ben with Oscars but wasn't happy with the food. I was recommended to contact Matthew and he was so helpful. Ben has now been having Trophy for sometime and loves it. A while back he had some feeding issues but with Matthew's advice and patience, I overcame those and he was soon eating properly. I was obviously being too generous with his portions. I have to say I have great confidence in Matthew's advice and he shows a great deal of concern for the pet's welfare. I was very impressed in the way he helped with Ben's problems.
In addition, I would also like to point out that as I have a spinal problem, am very elderly and live alone, Matthew has my 15kg packed into 5kg bags which are easier for me to handle. So thoughtful and I am very grateful. Excellent service in all ways. Thank you. Jillian.
Tina B is always so helpful carrying the heavy sacks of dog food and bird seed right to my door. The delivery service is excellent and Tina is always so cheerful and friendly. Our golden retriever Megan has thrived on the Trophy Lite diet and it has helped maintain her weight as she has got older, an excellent and value for money product. Janet.
Nothing is ever too much trouble for Tina. She offers helpful advice, and always delivers exactly when she says she will. Fantastic service! Alison.
This is Henry getting his delivery of food from Tina B. Henry had been on Trophy since he was a puppy. He is now 18 months old and everyone we meet says what a beautiful shiny coat he has. He's a Trophy boy through and through.
Since using Trophy we have seen a remarkable difference in our dogs, they seem more energetic, and their coats are healthy. Tina is so reliable, and gives us not only great service, but answers any questions we may have. Gill.
Freddie has Trophy Pet Foods delivered to his door, he loves saying hello to Susan & getting fussed, he enjoys tasting the different varieties of food & getting good quality dog treats from the van I would recommend the Trophy Dog Food service to anyone with a four legged furry friend Lindsay.
Both of my dogs, a Boxer and French Bulldog have been on Trophy for nearly a year I buy mixed tins and small kibble dry food and their oh so popular treats of the mixed sausages Empty dishes after every meal, healthy smelling breath, healthy coats and no farting!!!! Best thing I ever did on recommendation Catherine, my agent is great - helpful, friendly, prompt and knowledgeable. Susan.
Fantastic service and our boys favourite food. Use half as much as othed brands to fill them up. Would always recommend to others. Thank you. Sally.
We have been ordering food from Dave H for a few years now. Nishka is a very fussy eater, however she cannot get enough of Trophy pet foods. Dave is such a great person, both my two pets love him Keiko, is very shy however, as soon as she sees Dave she lights up. He is not only amazing with the pets he delivers to he is amazingly knowledgeable too! I don't know what we would do without Trophy! Anne.
My family and my little dog Prince would love to vote for Tina B to win an award because she is beyond fantastic, my Prince loves her and is always happy to see her because she has a special way about her, a true animal lover. Nothing is too much trouble, she is so helpful and professional, really approachable and clearly loves her job. Her gentle rapport with animals is clear to see and we all look forward to seeing her. She's an absolute credit to the company. We feel lucky to have her. Carole.