COVID-19 A message from Matt Snell - Managing Director of Trophy Pet Foods
April 22, 2020

Dear valued customer,

Following last week’s announcement of the extended social distancing measures, it’s clear that it may be some time before things get back to normal. But we are hearing the term ‘new normal’ more and more and, like you, we are trying to understand and adjust to just what this really means. As we come to terms and get to grips with this, I thought I’d share this update with you.

Firstly, I’m so very proud of our team at Head Office and our wonderful network of franchisees who are all making adjustments to their working practices daily, if not hourly, to protect themselves and our clients.

I wanted to send our heartfelt thanks to the many key workers who are tirelessly working and having to deal with unimaginable difficulties, and we send our gratitude and love to all of you during this challenging time. You truly are an inspiration to us all.

My team and I have been humbled by your kind words in appreciation of their hard work and responsible service provision. I very much want to say a huge thank you for your patience and support during this period of uncertainty.

We want to do everything we can to support our team and our customers and their lovely pets during this crisis, so I thought I’d share some details of what we’re doing.

For customers and their pets

As one of the business sectors playing an essential role at this time, we’re making lasting operational changes to ensure you can continue to offer your pets the best feeding options available, to have orders delivered to your door, and to stay safe at home. Our contactless delivery service has been very well received and I would like to thank all our customers for respecting social distancing on behalf of our delivery team and helping to keep them safe. Some of our deliveries may be taking longer than usual and some of your favourite items might not always be available. We hope you’ll bear with us as we do our best to continue to deliver to you during these challenging times.

For our team

Nothing is more important to us than the wellbeing of our team. With guidance from Public Health England we have adjusted our practices so that our team members can observe social distancing measures, and we are providing regular advice, and employing best practice. We will also be issuing face masks to our local delivery teams in the next few days.

For the NHS

Should your area be covered by one of our personal home delivery business owners, we can provide you with specific timed, or out of normal hours, delivery slots. Local discounts may be available too, so please just ask.

For the future

We have reopened applications for our franchised business offering sooner than planned and we have not implemented the planned investment cost increase. So, please reach out via to discuss your local options. Demand for responsibly delivered and available pet food is at an all-time high, so now may be a good time to consider your longer-term business options.

To finish, I’d like to thank everyone for doing your part to save lives. Whether that’s by staying home to protect your local communities, or by leaving home to keep the country going as a key or an essential worker. We wish you, your families and your pets the very best at this challenging time.

Stay safe and keep strong,

Matt Snell

Managing Director

Trophy Pet Foods Ltd