01 Mar 2021
Dearest and valued customer,
I wanted to take this opportunity to reassure you that our local network of Trophy home delivery services remains open for business as usual. Our team of qualified Nutritional Advisers have worked tirelessly throughout the pandemic and abide by safe and practical social distancing and contactless delivery processes to help keep us all safe.
The team continue to vigorously follow the advice of the Government and Public Health England and will continue to put the safety and wellbeing of our business owners, you, our valued customers and your lovely pets first.
Since March 2020 our delivery teams have been operating ‘contactless deliveries’. Our Nutritional Advisers place your order in an agreed safe location. Should they need to speak to you, or you to them, they will ring the doorbell/knock and stand two metres back. When you open the door, they will conduct their business without physical contact with you or your pets.
For the time being, and with everyone’s wellbeing in mind, cash and card payments at the door are discouraged. Please make arrangements to pay for your orders either over the phone, or via internet banking. Please check with your normal contact which methods they can accept.
Whilst stocks are in a good position at the moment, the situation could change in the future, so we have a contingency plan in place. As such, Trophy Pet Foods guarantees that should your normal choice of foods be temporarily unavailable, we will upgrade your order to another suitable food without any additional charge.
Finally, I am proud to say that the whole team at Trophy Pet Foods, along with our wonderful family of local businesses, are working tirelessly to ensure that you can continue to feed your pets the best that Britain can offer. We recognised that this is a challenging time for us all, so I would like to personally thank you for your continued support of Trophy Pet Foods and most importantly our local businesses that work so hard to serve you.
Matthew Snell - Managing Director, Trophy Pet Foods Ltd.