Updated COVID-19 assurance message

05 Jan 2021

Dearest and valued customer,

Following last night’s announcement of the nationwide lockdown and the advice to stay at home, I wanted to offer you our full reassurance that it is business as normal (or ‘business as new-normal’) at Trophy Pet Foods. We are able, willing and ready to serve you and your pets with the finest of British pet food which will be delivered to your door socially distanced, COVID-safe way, by a highly responsible local Trophy Nutritional Adviser or one of our trusted distribution partners.

We want to do everything we can to support our team and our customers and their lovely pets during these challenging times, so I thought I’d share some detail of what we’re doing.

For customers and their pets

As one of the business sectors playing an essential role at this time, we’re making lasting operational changes to ensure you can continue to offer your pets the best feeding options available, to have orders delivered to your door, and to stay safe at home. Our contactless delivery service has been very well received and I would like to thank all our customers for respecting social distancing on behalf of our delivery team and helping to keep them safe. Some of our deliveries may be taking longer than usual and some of your favourite items might not always be available. We hope you’ll bear with us as we do our best to continue to deliver to you during these challenging times.

For our team

Nothing is more important to us than the wellbeing of our team. With guidance from Public Health England, we have adjusted our practices so that our team members can observe social distancing measures, and we are providing regular advice, and employing best practice. We have also issued face coverings to our local delivery teams and provide them with best practice guidelines to follow for you their and your safety.

For the NHS

Should your area be covered by one of our personal home delivery business owners, we can provide you with specific timed, or out of normal hours, delivery slots. Local discounts may be available too, so please just ask.

For the future

We have reopened applications for our franchised business offering sooner than planned and we have not implemented the planned investment cost increase. So, please reach out via this information page to discuss your local options. Demand for responsibly delivered and available pet food is at an all-time high, so now may be a good time to consider your longer-term business options.

To finish, I’d like to thank everyone for doing your part to save lives. Whether that is by staying home to protect your local communities, or by leaving home to keep the country going as a key or an essential worker. We wish you, your families, and your pets the very best at this challenging time.

Stay safe and keep being amazing.

Author: Matthew Snell
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